Elizabeth McClure
- 3/17/2021
"I went into Highway Chevy Buick GMC for the rebates, but will be staying for the customer service that far exceeded my expect..."
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"I went into Highway Chevy Buick GMC for the rebates, but will be staying for the customer service that far exceeded my expectations.
I worked with Dalton Cremeens who helped me decide between a 2021 Buick Encore GX AWD and a 2021 Chevy Equinox AWD. Dalton was super friendly and knowledgeable about both vehicles. He was able to tell me about trim levels/options available and what he felt would be in my best interest for my circumstance. He did not talk down to me or try to use "fancy" car talk-He was able to answer all of my questions in a way that I could understand everything. He even took measurements of the cargo area of the Buick Encore to help in my decision
I worked with Skip Harmon on the cost/financing for the 2021 Chevy Equinox-I explained to him that I have been lied to before by dealerships not only in financing, but by service departments as well. I have never been treated with such respect and transparency with cost of the vehicle/trade in and all other fees. I did not have to go back and forth or argue about the price. Skip listened to my needs and was fair about trade in/price of the new vehicle.
Rae Harmon finalized all of my paperwork. She is super sweet and explained each and every document I was signing.
I have never, ever liked trading in/buying a car-This was a whole new experience. I not only felt respected but the whole team at Highway Chevy cared about me as a person and not just another "sale".
I will be doing all of my service work at Highway Chevy and plan on trading in/buying all of my future vehicles at this dealership.
Thank you so much Dalton, Skip, and Rae!"