"I went into Highway Chevy Buick GMC for the rebates, but will be staying for the customer service that far exceeded my expect..."
"I went into Highway Chevy Buick GMC for the rebates, but will be staying for the customer service that far exceeded my expectations.
I worked with Dalton Cremeens who helped me decide between a 2021 Buick Encore GX AWD and a 2021 Chevy Equinox AWD. Dalton was super friendly and knowledgeable about both vehicles. He was able to tell me about trim levels/options available and what he felt would be in my best interest for my circumstance. He did not talk down to me or try to use "fancy" car talk-He was able to answer all of my questions in a way that I could understand everything. He even took measurements of the cargo area of the Buick Encore to help in my decision
I worked with Skip Harmon on the cost/financing for the 2021 Chevy Equinox-I explained to him that I have been lied to before by dealerships not only in financing, but by service departments as well. I have never been treated with such respect and transparency with cost of the vehicle/trade in and all other fees. I did not have to go back and forth or argue about the price. Skip listened to my needs and was fair about trade in/price of the new vehicle.
Rae Harmon finalized all of my paperwork. She is super sweet and explained each and every document I was signing.
I have never, ever liked trading in/buying a car-This was a whole new experience. I not only felt respected but the whole team at Highway Chevy cared about me as a person and not just another "sale".
I will be doing all of my service work at Highway Chevy and plan on trading in/buying all of my future vehicles at this dealership.
Thank you so much Dalton, Skip, and Rae!"