"Our Sales Associate, Ashley, was kind and down-to-earth. My wife and I are high school teachers on a fixed income, and we app..."
"Our Sales Associate, Ashley, was kind and down-to-earth. My wife and I are high school teachers on a fixed income, and we appreciated the candor with which we could communicate with Ashley.
While initially Highway undervalued our trade-in (offering 60% of what we were expecting), they were willing to have honest discussion about reasonable compromise, and we were able to meet in the middle (we settled for 90% of our trade-in expectation).
Their initial low price offer on the new Encore GX is what drew us in, and the offer was legitimate; GM Financial was probably awarding them a kick-back for ensuring at least 6 months of financing, which would make up for their low price offer. We will finance for 6 months and then pay it all off (equates to only $77 in interest); there is no early payment penalty.
There was a bit of pressure in the paperwork phase to purchase the added warranties, but that is to be expected. Overall, we were as pleased as one reasonably could be with the car-buying experience. We will consider Highway (especially their sales associate Ashley) in the future, along with our hometown dealer with whom we also have a positive relationship (Anthem Chevrolet in Hoopeston, IL)."